Refund policy

We get it—sometimes your brain says “treat yourself” and your body says “no thanks.” That’s why we now offer a 90-day return window to give you plenty of breathing room (and spoons) to decide if it’s right for you.

✅ Eligibility

To be eligible for a return:

• Your item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging.
• You'll need the receipt or proof of purchase.
• Returns must be initiated within 90 days of delivery.

📬 How to Start a Return

Just email us at hello@cutlerycrisis.com and we’ll sort you out. If your return is approved, we’ll send you a return shipping label and instructions on how and where to send it.

Heads up: Please don’t send anything back without chatting to us first. We want to make sure it gets handled properly!

🔧 Wrong Item? Damaged? Let Us Fix It.

If your item arrives damaged, defective, or you got the wrong thing—we’re on it. Email us with photos if you can, and we’ll make it right as quickly as possible.

🚫 What Can’t Be Returned?

• Custom/personalised orders
• Gift cards
• Sale/clearance items

If you're unsure whether your item qualifies, just ask—we won’t bite.

🔁 Exchanges

Want a different size or style? The fastest way is to return the item and place a new order. Once your return is accepted, we’ll refund you so you can grab the one you really want.

🌍 EU Customers

For orders shipped into the EU: You’re entitled to a 14-day cooling-off period. That means you can cancel or return your order within 14 days for any reason—no questions asked.

💸 Refunds

Once we’ve received and inspected your return, we’ll email you to confirm and issue a refund to your original payment method within 10 business days.

Still waiting after 15 business days? Email us at hello@cutlerycrisis and we’ll chase it up.