FAQ

Everything is printed when you order it, which takes 2 to 5 working days. UK delivery is usually 3 to 7 working days after that. International orders take 7 to 14.

You'll get a tracking link the moment it leaves. We'll be refreshing it too.

Yes, worldwide. International orders take 7 to 14 working days once printed.

Your country may charge import duties or taxes. Those are paid by whoever receives the parcel, and we always declare the correct value.

It's worked out at checkout, based on where you are, and shown before you pay. No surprises.

UK orders over £50 get free standard delivery.

90 days from delivery. No questions asked. Wrong size, wrong colour, changed your mind, all fine.

Email hello@cutlerycrisis.com with your order number and we'll take it from there. You cover the return postage; we refund the item.

Yes. Because everything is printed to order, we handle a swap as a return plus a new order. Email us and we'll do the fiddly part.

Sorry. That's on us, not you. Email hello@cutlerycrisis.com with your order number and a photo, and we'll replace it or refund it. Your choice.

Tees: 100% ring-spun cotton. Soft, breathable, no scratchy bits.

Hoodies: a 100% cotton face, so the part you see and touch is smooth cotton, on a soft fleece that's 65% ring-spun cotton and 35% polyester. Charcoal Heather, Carbon Grey and Oatmeal Heather are 55% cotton, 45% polyester. Tear-away label, so nothing itches.

Sensitive to a particular fabric? Email us before you order and we'll check.

Cold wash, inside out, gentle cycle. Tumble dry low, or hang it up and let it recover in its own time. Don't iron the print.

Tees are true to size. Hoodies run small, so go up a size for your usual fit.

Full measurements are on the size guide.

Duckling is how you look: composed, coping, thriving, allegedly. Fuzzy is how it feels. You'll find one or both on most of what we make.